Terms and Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.moreselo.com website. The terms and conditions listed in this section is applicable for the website www.morselo.com owned by Alkemita Foods Private Limited a company incorporated under the Companies Act, 1956 with its registered office at 164, Central Ave, Hiranandani Gardens, Panchkutir Ganesh Nagar, Powai, Mumbai, Maharashtra, 400076

For the purpose of these terms and conditions, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. Morselo allows the User to surf the Website or making purchases without registering on the Website. The term “We”, “Us”, “Our” shall mean Morselo.

Please read this terms and conditions and term of use carefully. By using this website or ordering products from this website you agree to be bound by all of the terms and conditions and usage of this agreement.

1. Brand

  • Morselo is a brand owned by Alkemita Foods Private Limited. Morselo is a QSR who takes order of its offering of food items through its website www.morselo.com or call centre, collect the payment and deliver food at the User’s doorstep.

2. User Obligations

  • You have a limited access to this website.
  • You are not allowed to cut or copy any content of the website such as the pictures, menu, logo or any other materials available in this website.
  • You agree not to access (or attempt to access) the Website or Services by any means other than through the interfaces that are provided by Morselo. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or Content of the website, or in any way reproduce or circumvent the navigational structure or presentation of the Website, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website.
  • If you believe that any Content or User Content (as defined herein) or other content available on the Website does not comply with the terms of the Agreement(s) or applicable law, You may report such content in the manner prescribed under clause 8 herein.
  • When you use the Website and/or the Services You specifically undertake not to host, display, upload, modify, publish, transmit, update or share any information or Content that:
  • belongs to another person and to which the User does not have any right to;
  • You are not allowed to cut or copy any content of the website such as the pictures, menu, logo or any other materials available in this website.
  • harms minors in any way;
  • impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
  • threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting of any other nation;
  • infringes any patent, trademark, copyright or other proprietary rights;
  • contain software viruses or any other computer code, files or programs designed to interrupt destroy or limit the functionality of any computer resource;
  • deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • engage in any activity that interferes with or disrupts access to the Website or the Services (or the servers and networks which are connected to the Website
  • attempt to gain unauthorized access to any portion or feature of the Website, any other systems or networks connected to the Website, to any Morselo server, or to any of the Services offered on or through the Website, by hacking, password mining or any other illegitimate means;
  • probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Website, or any other customer of Morselo, including any Morselo Account not owned by You, to its source, or exploit the Website or Service or information made available or offered by or through the Website, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided for by the Website;
  • disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers or networks connected to or accessible through the Websites or any affiliated or linked sites;
  • use the Website or Content for any purpose that is unlawful or prohibited by the Agreement, or to solicit the performance of any illegal activity or other activity which infringes the rights of Morselo or other third parties;
  • falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
  • violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
  • violate any applicable laws or regulations for the time being in force within or outside India;
  • violate the terms of the Agreement.
  • You agree that You are solely responsible to Morselo and to any third party for any breach of Your obligations under these Terms and conditions or other Agreements and for the consequences (including any loss or damage which Morselo or its affiliates or its vendors may suffer) for any such breach.
  • You may need to install updates that we or any third party introduce from time to time to use the services, Products, Website including downloads and required functionality, such as bug fixes, patches, enhanced functions, missing plug-ins and new versions (collectively, "Updates"). Your use of the Products or Website you have installed requires that you have agreed to receive such automatically requested Updates.

3. Delivery

  • It is the responsibility of the user that they enter the correct delivery address while placing an order.
  • Morselo reserves the right, in its sole discretion, without limitations, conditions and/or qualifications, and without need of prior notification, to limit, change, modify or cancel any order, and/or to refuse any service to any customer for any reason attributable to the unavailability of the items ordered, or other circumstances and conditions beyond the control of Morselo which would render impossible or delay the fulfillment of its obligations.
  • Morselo reserves the right to refuse or to accept or to cancel any order from any customer beyond the delivery area or otherwise.
  • Delivery orders are subject to:
  • Customer addresses falling in the delivery area (area within which Morselo is available) of the nearest Outlet. The delivery area is defined from time to time by Morselo at its discretion and is subject to change.
  • The delivery address being mapped to the nearest Outlet that delivers in customer area.
  • Availability of Morselo’s products.
  • In case the delivery locality is not listed in the Outlet map, delivery orders cannot be placed.

3. Cash on Delivery

  • Cash on Delivery is available for orders starting from Rs. 200.
  • Your delivery address should be under serviceable network of the couriers.
  • Payment to the courier staff should be done in cash. Cheque or DD is not acceptable. The invoice amount will be inclusive of all charges.

4. Order Fulfillment

  • Once the order has been placed it cannot be changed or cancelled by the customers for any reason. Morselo will not refund any orders that are cancelled or changed by the customers
  • The price of the Morselo’s products are exclusive of Value Added Tax (VAT) & service taxes.
  • Morselo shall use its best efforts to meet the scheduled delivery time conveyed by the Morselo Website/ Call Center on the phone to the customer, however, it does not guarantee these delivery timelines in every case. Morselo shall not have any liability to customer if the customer’s order fails to meet in whole or in part such scheduled delivery time.
  • It is customer’s responsibility to ensure that customer himself/herself or an appropriate person is available at the delivery.
  • Morselo reserves the right to reject the Delivery order or to cancel the same once it is accepted under following scenarios:
  • In case Morselo is unable to contact the customer due to any reason whatsoever on the mobile / landline number of the customer as provided by the customer at the time of placing the order;
  • In case of non-receipt of payment in full or in part in any previous order; In case of abuse to any employee/ representative /riders of Morselo in any previous incident;
  • If there is a trend of order cancellations;
  • If there is a trend of frequent complaints and consequent replacements;
  • If customer has provided wrong, inaccurate, incomplete or incorrect address;
  • If customer’s address is not falling in defined delivery area of the nearest or any other Outlet or beyond the delivery area of Morselo;
  • In view of difficult operating conditions for Morselo like heavy traffic or bad weather condition or New ’Year’s eve, during Local festival, Christmas and Navratri, political rallies, Public Holidays, Government Holidays etc.
  • In any other event at the sole discretion of Morselo, without the need to assign any reason or explanation.

4. General

  • Menu and prices are subject to change without notice.
  • Morselo may change the terms of, or add new terms to, these Terms and Conditions at any time, with or without cause, and without giving notice. iii. In case of any dispute with respect to Morselo, the decision of Morselo shall be final and binding on all concerned. Disputes, if any, are subject to the jurisdiction of the competent court/s at Mumbai only.
  • Morselo reserves the right to call customers, on their registered phone number or the number from which the order has been received, in case of order placed over the phone, to confirm orders, before delivering orders. Morselo solicits the feedback of customers on the services provided and hence reserves the right to call Customers on their registered number for feedback, which will be used to improve in processes.
  • Our Food Products / Products are made with ingredients that may lose their desired flavour and /texture if not consumed within a certain period of time. Please consume Immediately after accepting the delivery.
  • Morselo reserves the right to record any/all incoming calls on all the contact numbers, that any person may deem, to contact Morselo or it’s employees through. The said calls will be used for training and Quality improvement purpose.
  • The timings of Morselo in general is 11 am to 21:45 pm. Morselo, however, reserves the right, in its sole discretion, without limitations, conditions and/or qualifications, and without need of prior notification, to limit, change, modify the timings of operations. Morselo also reserves the right, in its sole discretion, without limitations, conditions and/or qualifications, and without need of prior notification, to stop delivery services or outlet operations, at any given time.

5. Indemnification and Limitation of Liability

  • You agree to indemnify, defend and hold harmless this website including but not limited to its affiliate vendors, agents and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by us that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you / us pursuant to these terms of use. further, you agree to hold us harmless against any claims made by any third party due to, or arising out of, or in connection with, your use of the website, any claim that your material caused damage to a third party, your violation of the terms of use, or your violation of any rights of another, including any intellectual property rights.
  • In no event shall we, our officers, directors, employees, partners or suppliers be liable to you, the Morselo or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your use of or access to the website, services or materials. iii. The limitations and exclusions in this section apply to the maximum extent permitted by applicable law.

5. Disclaimer of Warranties and Liabilities

  • You expressly understand and agree that, to the maximum extent permitted by applicable law:
  • The website, services and other materials are provided by this website is on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. without limiting the foregoing, Morselo makes no warranty that
  • your requirements will be met or that services provided will be uninterrupted, or in a timely manner;
  • any errors or defects in the website, services or other materials will be corrected; the food offered through the website shall fit the images provided on the website, shall match the description on the website or be fit for consumption.to the maximum extent permitted by applicable law, we will have no liability related to user content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. Morselo also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user content.

6. Contact Us

If You have any questions regarding the Agreement, the practices of Morselo or any complaints with the service, you can e-mail us at customerservice@www.morselo.com.

It is clarified that, by placing an order/s through Morselo Mobile App/ Website/Number, a customer unconditionally and fully accepts all above terms and conditions of Morselo.

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